Customer First Radio Episode 2 | Erich Kahner, Associate Director of Customer Strategy at dunnhumby
January 11 2021
Photo by Will Francis on Unsplash
The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the RPI, Erich Kahner. They unveil key insights and discuss who is winning and who is best positioned for the future.
Customer First Radio Episode 1 | What it means to be Customer First
January 05 2021
Photo by Jonathan Velasquez on Unsplash
In the first episode of Customer First Radio, Dave Clements, Global Head of Retail for dunnhumbyand David Ciancio, Global Head of Grocery for dunnhumby kick off the series by discussing what it means to be a truly Customer First business, share which retailers and brands today embody a Customer First mindset, and examine how Customer First materialized during the pandemic with retailers.